Skip to content
  • Consulting
  • About Us
    • Clients
    • FAQs
  • Free eBook
  • Articles
  • Contact Us
  • Search
 
  • Consulting
  • About Us
    • Clients
    • FAQs
  • Free eBook
  • Articles
  • Contact Us
  • Search
Tag: <span>Workplace Culture</span>
Home Posts tagged "Workplace Culture"

Tag: Workplace Culture

Customer Experience & Workplace Culture: The Mirroring Effect
Service Management

Customer Experience & Workplace Culture: The Mirroring Effect

By Chris Arlen  Customer Experience, CX, Work Culture, Workplace Culture

When a support department employee is harshly corrected by their supervisor, or ignored after heroic efforts to save the day, or treated like a replaceable cog in a corporate machine; how will they serve their …

Read more"Customer Experience & Workplace Culture: The Mirroring Effect"

Company 1-Page Overview

Click to download

KPIs in Service

Free Ebook

FREE eBook plus 32 service KPIs with your free subscription to Service-IQ.

Your email will never be shared

Service-IQ Articles

  • Leadership (1)
  • Metrics: SLAs & KPIs (1)
  • Purchasing (1)
  • Requests for Proposals (RFPs) (7)
  • Service Brand (1)
  • Service Management (13)
  • Service Quality (4)

Optimize Value

delivering the desired
Customer
Experience

Improve Service

enhanced
Accountability &
Communication

Contact Us

+1 206.909.5860
carlen@serviceperformance.com

223 N. Guadalupe Street, #291
Santa Fe, NM 87501 USA

Back to Top
©2022 Service Performance. All Rights Reserved.