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Tag: <span>service management</span>
Home Posts tagged "service management"

Tag: service management

Low-Price and the TCO of Services
Requests for Proposals (RFPs), Service Management

Low-Price and the TCO of Services

By Chris Arlen  buying services, RFP, service management, TCO, Total Cost of Ownership

Total Cost of Ownership (TCO) should be a factor in all B2B purchase decisions – you take a rough cut at TCO, rationalize suppliers’ pricing with that cost-adder during bid evaluations, and voila! A smarter buy is made. Why not? It’s …

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Gone Goal – The Movie
Service Management

Gone Goal – The Movie

By Chris Arlen  goal planning, service management, service reporting

If annual goal planning for support services were a movie, it would be the film “Gone Girl.” Apologies for the reach but goal planning can have that same weirdness the movie has. In goal planning …

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Promote or Perish
Service Management

Promote or Perish

By Chris Arlen  service management, service reporting

Organizational support departments live in job justification mode all the time, all day, every day. Procurement, HR, Legal, IT, Real Estate & Facilities, Safety & Security, and other cost centers support the real stars of …

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Contract Performance Reviews
Service Management

Contract Performance Reviews

By Chris Arlen  contract compliance, contract governance, service management, supplier management, supplier relationship management, vendor management

Why should customers and suppliers review service performance after the fact? It’s already taken place, why bother? Because outsourcing by its nature is an implied trust. Customers do their thing and trust suppliers are working …

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