Total Cost of Ownership (TCO) should be a factor in all B2B purchase decisions – you take a rough cut at TCO, rationalize suppliers’ pricing with that cost-adder during bid evaluations, and voila! A smarter buy is made. Why not? It’s …
If annual goal planning for support services were a movie, it would be the film “Gone Girl.” Apologies for the reach but goal planning can have that same weirdness the movie has. In goal planning …
Organizational support departments live in job justification mode all the time, all day, every day. Procurement, HR, Legal, IT, Real Estate & Facilities, Safety & Security, and other cost centers support the real stars of …
Why should customers and suppliers review service performance after the fact? It’s already taken place, why bother? Because outsourcing by its nature is an implied trust. Customers do their thing and trust suppliers are working …
