contract management Archives -

Service Level Agreements (SLAs)

Service Level Agreements (SLAs) are excellent tools for making performance visible and accountable. However, SLAs aren’t used as frequently as you’d think. In part, because it takes time and resources to create, then monitor and …

Service Management

The Service Contract Manifesto

By Chris Arlen

A declaration of customer-contractor interdependence. In the course of history, it becomes necessary to state the separate and equal principles that bind customer and contractor together in commerce. As business practices evolve, both customer and …