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Category: <span>Metrics: SLAs & KPIs</span>
Home Archive for category "Metrics: SLAs & KPIs"

Category: Metrics: SLAs & KPIs

Service Level Agreements (SLAs)
Metrics: SLAs & KPIs

Service Level Agreements (SLAs)

By Chris Arlen  contract management, service level agreement, SLA

Service Level Agreements (SLAs) are excellent tools for making performance visible and accountable. However, SLAs aren’t used as frequently as you’d think. In part, because it takes time and resources to create, then monitor and …

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