Skip to content
  • Consulting
  • About Us
    • Clients
    • FAQs
  • Free eBook
  • Articles
  • Contact Us
  • Search

 
  • Consulting
  • About Us
    • Clients
    • FAQs
  • Free eBook
  • Articles
  • Contact Us
  • Search
Promote or Perish
Service Management

Promote or Perish

By Chris Arlen  service management, service reporting

Organizational support departments live in job justification mode all the time, all day, every day. Procurement, HR, Legal, IT, Real Estate & Facilities, Safety & Security, and other cost centers support the real stars of …

Read more"Promote or Perish"
We Are Forgettable…
Service Management

We Are Forgettable…

By Chris Arlen  QBR, Quarterly Business Review, service reporting

Service providers are forgettable…until something goes wrong. Because service by its nature is invisible / intangible, so are we. Most of the time. That is, until we fail, and numerically speaking we fail very infrequently. …

Read more"We Are Forgettable…"
The Service Ecosystem
Service Management

The Service Ecosystem

By Chris Arlen  Customer Value Equation, Service Quality

Service may seem simple, but in reality it’s not, it’s complex. It has many moving parts, in many locations, and at different times. Service is an ecosystem. Taking a big picture look at service helps …

Read more"The Service Ecosystem"
Improving RFPs for Greater Value
Requests for Proposals (RFPs)

Improving RFPs for Greater Value

By Chris Arlen  request for proposal, RFP

A Request for Proposal (RFP) is a routine business practice that rarely delivers what it could. It’s used regularly to make decisions, but are they great decisions? Do those mediocre RFPs select the best supplier? …

Read more"Improving RFPs for Greater Value"
Service Level Agreements (SLAs)
Metrics: SLAs & KPIs

Service Level Agreements (SLAs)

By Chris Arlen  contract management, service level agreement, SLA

Service Level Agreements (SLAs) are excellent tools for making performance visible and accountable. However, SLAs aren’t used as frequently as you’d think. In part, because it takes time and resources to create, then monitor and …

Read more"Service Level Agreements (SLAs)"

Posts navigation

1 2 3 4 5

Company 1-Page Overview

Click to download

KPIs in Service

Free Ebook

FREE eBook plus 32 service KPIs with your free subscription to Service-IQ.

Your email will never be shared

Service-IQ Articles

  • Leadership (1)
  • Metrics: SLAs & KPIs (1)
  • Purchasing (1)
  • Requests for Proposals (RFPs) (7)
  • Service Brand (1)
  • Service Management (13)
  • Service Quality (4)

Optimize Value

delivering the desired
Customer
Experience

Improve Service

enhanced
Accountability &
Communication

Contact Us

+1 206.909.5860
carlen@serviceperformance.com

223 N. Guadalupe Street, #291
Santa Fe, NM 87501 USA

Back to Top
©2022 Service Performance. All Rights Reserved.