Now is the Winter of COVID-19
Forget nature’s schedule. Now is the long winter of COVID-19. It’s not a snowstorm gone in two or three days, but a season that will last many months (18 months according to a US federal …
Customer Experience & Workplace Culture: The Mirroring Effect
When a support department employee is harshly corrected by their supervisor, or ignored after heroic efforts to save the day, or treated like a replaceable cog in a corporate machine; how will they serve their …
Quick Check these 4 Influencing Factors before Trying to Persuade Others
Presenting a budget upstairs for approval is a request, as is selecting an outsourced service partner, or adding desperately needed headcount. The answer to “Will I agree to your request?” is only confirmed by your …
Performance Reporting Blues
Everyone attends a lot of meetings, for decision making and/or performance reporting. Whatever the purpose, there are lots of meetings; something on the order of 55 million a day. If you’re a manager, you’re likely …
Beware the Toxicity of Lowest Price, Technically Acceptable Purchasing
“Lowest Price, Technically Acceptable (LPTA)” is a US government purchasing strategy that has leaked its way into where it doesn’t belong; buying complex services and/or products in the private sector. And like toxic waste, it’s …