About Us

Chris Arlen, President, Service Performance
Chris Arlen, President, Service Performance

Founded in 2006 by Chris Arlen, Service Performance consults to service departments, managers and buyers. Since 2007 we have shared insights through our self-published articles covering service measurement and performance communication.

We’ve worked with some of the world’s most visible companies, helping their service departments deliver and communicate better service as seen on our Clients page.

If you’re responsible for service, you’re likely struggling to:

  • Get your budget to where it needs to be
  • Add needed headcount or fill vacant positions
  • Be recognized for your valued contributions

Service Performance consulting helps you promote your contributions and communicate departmental value so you get more of what you want.

What others say

Testimonial “…(Service Performance) provided valuable insights to my Microsoft business group on the importance of measuring and monitoring customer satisfaction levels and making the feedback actionable…”
–  Gary Kawasaki,  former Director of Procurement, Microsoft


Chris Arlen’s Bio View Chris Arlen's profile on LinkedIn

Chris Arlen is President and founder of Service Performance. His professional experience, gained over 26 years, includes:

  • VP of Sales & Marketing for ABM Security Services
  • Regional Director of ABM Janitorial Services in the Northwest
  • VP for a regional janitorial firm serving Los Angeles & Orange Counties
  • Material Logistics Manager for Soccer to the Los Angeles Olympic Organizing Committee (1984)


  • Masters Degree in Management, Antioch University Seattle
  • Bachelor of Arts in Theater Arts, California State University of Sacramento


  • Salt River Project (SRP) Business Solutions Energy Efficiency Alliance Conference – 5 Dimensions of Service Quality
  • Various clients internal seminars on topics from service branding to measurement to performance improvement.

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