Service Performance helps facility service clients articulate their contributions, communicate successes and increase performance. Our consulting services:

• Optimize Value
• Improve Service
• Leverage Resources

Through qualitative research we help clients understand and improve the Customer Experience their service creates. We do this by:

• Defining your Customer Experience
• Assessing how well you're delivering your Customer Experience
• Setting a baseline for measuring improvement
• Determining your service providers ability to deliver the Customer Experience
• Creating actionable guides for improvement

Through enhanced communications and reporting we make intangible services tangible, through:

• Proposal Assessments for best practices
• Proposal Upgrades to increase persuasiveness & win rates
• Interactive Slideshows for audience participation
• Key Performance Indicators (KPIs)
• Service report templates & review processes
• Service marketing communications for end-users
• Zero-based Servicing re-engineering service levels to lowest cost

We help facility and property managers, in-house providers and service contractors engage in more productive relationships. We do this through respectful processes and a respect for results.

• Request for Proposal (RFP) / Request for Information (RFI) / Request for Quote (RFQ) development & facilitation
• Scenario-based RFPs
• Service provider assessments
• Facility service education programs for Procurement & end-users
• Customer - contractor facilitation