KPIs in Service, free ebook

FREE eBook "KPIs in Service" + 32 KPIs

Key Performance Indicators make service real so we can see what's been delivered. This free eBook, KPIs in Service, helps managers and suppliers get the most out of services by:

  • Defining KPIs within Strategic Objectives & as a Vendor Management Tool
  • Identifying how to select the right KPIs
  • Providing a list of 32 useful service KPIs
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