KPIs (Key Performance Indicators) make service real. They tangibilize it in a way that we can all see what's been delivered.
But KPIs can be tricky, they're not as easy as they seem at first blush.
This free ebook, KPIs in Service, helps customers, buyers and contractors use KPIs to get the most out of contract services.
Learn how to use KPIs productively and effectively to assess contract services with this free ebook. Included are 32 common KPIs.
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