FAQs

If you don’t find your question or answer below, please contact us by email or phone 206-780-2963. We’d be happy to talk with you.

Photo of building

Since you work in my industry, how do I know you won’t share my information?

We sign a legally binding Non Disclosure Agreement (NDA) guaranteeing our confidentiality.

Service Performance has served the facility service industry for more than 13 years, a testament to our confidentiality.

Back to Top


I don’t know what consulting I need. How would I find out?

That’s easy; the first step is to talk. We’ll ask about your business issues, goals and your current situation.

If we can help, we’ll take the next step. We’ll ask to review your materials, and depending on the project they may include:

  • Service specifications & Request for Proposals (RFPs)
  • Business review reports, Key Performance Indicators (KPIs) & their documents and/or slideshows
  • Several of your best proposals as Microsoft Word files (not interested in your pricing)
  • Several of your best presentations, if you use them
  • Brochures, direct mail pieces, sales sheets, & ads

After this review we’ll develop our proposal at no cost to you. We’ll define our deliverables, schedule and fees. At that point you decide the next step.

Back to Top


How do we work together if your not local?

We work with clients from Boston to Florida, Los Angeles to Seattle, and Chicago to Houston.

We use web presentations, teleconferencing, email, file transfers and sending hard copies via courier. We avoid thousands of dollars in travel expenses and, as importantly, use your time judiciously.

When we do travel to your office, you pick the hotel and flights.

Back to Top


What are your qualifications?

Chris Arlen, President of Service Performance, brings more than 19 years selling and marketing facility contracts on a national and regional basis. He holds a Masters Degree in Management from Antioch University. Past positions include:

  • Vice President of Sales & Marketing – ABM Security Services
  • Regional Dir. of Sales & Marketing – ABM Janitorial Services
  • Vice President – Southern California Janitorial Contractor
  • Material Logistics Manager (Soccer) – 1984 Los Angeles Olympics Organizing Committee

Having lived the life of a facility service salesperson, Chris is dedicated to successfully engaging contractors, sales personnel and end-users.

As a contractor and consultant, he has bid on tens of thousands of HPW and millions of square feet for contracting firms to facilities such as:

  • Commercial office space
  • Corporate campuses
  • High-tech & biotech manufacturing facilities
  • Retail banks
  • Food processing plants
  • K-12 schools, colleges & universities

Back to Top


How do you charge for services?

Typically consulting projects are charged as a flat fee. The fee is based on the project’s type and scope.

Alternatively, we charge on an hourly basis. We provide an estimated range with our proposal. Outside expenses, such as travel, images, audio and materials are billed additionally.

Back to Top


How do I get an estimate?

That’s easy; the first step is to talk. We’ll ask about your business issues, goals and your current situation.

If we can help, we’ll sign a Non Disclosure Agreement (NDA), either ours or yours. We’ll then ask to review your materials. Depending on your needs, materials may include:

  • One of your best proposals (not interested in your pricing)
  • Your best presentation, if you use them
  • Brochures, direct mail pieces, sales sheets, & ads
  • Sales, marketing, or business plans, if you have them

After this review we’ll develop our proposal at no cost to you. We’ll define our deliverables, schedule and fees. At that point you decide the next step.

Back to Top


Will an estimate cost me anything?

All estimates are at no cost to you.

Infrequently there are times when the consulting project is to define a project. In those cases, we’ll request an hourly fee to define the project, and give you an estimate for the number of hours we think it’ll take.

Back to Top


How long does a project take to complete?

Anywhere between two weeks and six months depending on the project, as they vary widely by type and scope. Contact us and together we’ll begin to work out a project scope and schedule.

Back to Top