November 2014

Everyone has a service brand; individual, departmental, organizational. Whomever you serve or interact with has been accumulating their perceptions and experiences of you and your service. And you’re branded. Doesn’t matter that […]

Promote or Perish

by Chris Arlen on November 10, 2014

Organizational support departments live in job justification mode all the time, all day, every day. Procurement, HR, Legal, IT, Real Estate & Facilities, Safety & Security, and other cost centers support the […]