April 2008

The customer-supplier relationship has fossilized. It needs a re-examination to acknowledge the truth of customer-supplier interdependence. It needs a Service Contract Manifesto. Both customer and supplier recognize the need for better business results. […]

A declaration of customer-contractor interdependence. In the course of history, it becomes necessary to state the separate and equal principles that bind customer and contractor together in commerce. As business practices evolve, […]